Shipping Policy
Shipping Policy
Last updated: 20 October 2025
Thank you for shopping at Bennett Brooks. We are committed to getting your order to you as quickly and efficiently as possible. This policy outlines our shipping procedures and timelines.
Order Processing and Cut-Off Time
All orders are processed within 24 hours (1 business day). Our business days are Monday through Saturday, excluding public holidays in the UK.
The daily order cut-off time is 5:00 PM (17:00) (GMT+01:00) CEST.
- Orders placed before 5:00 PM on a business day (Monday - Saturday) will begin processing on the same day.
- Orders placed after 5:00 PM or on a Sunday will be processed on the following business day.
Shipping Times and Costs
We are pleased to offer complimentary free shipping on all orders to the United Kingdom.
- Shipping Cost: Free
- Estimated Delivery Time: 4-7 business days after your order has been processed and dispatched.
Please note that the delivery time is an estimate and may vary due to factors beyond our control, such as carrier delays, high order volumes, or adverse weather conditions. The total time to receive your order is the processing time plus the shipping time.
Shipping Destination
We currently only ship to addresses within the United Kingdom.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the tracking portal. You can use this number to monitor your package's journey to your doorstep.
Please allow up to 24 hours for the tracking information to become active in the carrier's system after you receive the email.
Incorrect Address Information
It is the customer's responsibility to provide the correct shipping address at the time of purchase. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@bennettbrooks.com.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact our customer support team within 14 days of the delivery date (or expected delivery date). Please refer to our Return and Refund Policy for detailed instructions on how to proceed.
Contact Information
For any questions regarding your order or our shipping policy, please do not hesitate to contact us.
Website name: Bennett Brooks
Address: Jaargetijdenweg 29-3 A, 7532 SX, Enschede, Netherlands
Company name: MKB Trading
Company registration number: 88897818
Email: support@bennettbrooks.com
Phone: +44 7537 101973
Contact form: Click Here
Customer service hours:
Monday - Saturday: 9 a.m. - 5 p.m. (GMT+01:00) CEST
Response time:
We aim to respond to all inquiries within 24 hours.